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OZARK CANADA 

Miniature Horse-Shetland Pony Tack and Supplies

Orders

Due to the high exchange on the US dollar, Ozark Canada carries only a few items in stock, for those items that we don't have in stock Ozark Mountain ships them out to us. We generally have them within 4-5 business days (there are times when items are back ordered and it may take longer) and ship them directly to our customers from our Canadian address.

 Items will be shipped by Canada Post expedited parcel within Canada unless special arrangements are made. US orders will be shipped Fed Ex,UPS or USPS. Please contact for a shipping quote on International orders as there will be additional charges. If you would like to pick up an item from us or pick up an item from us at a show we are attending that can be arranged.

All online items may also be ordered by phone.  See "Contact US" ($25.00 service charge on returned checks)   We take Visa, Mastercard, Check, Money Order,  Etransfer and Paypal.

 

Shipping

 We are constantly re-assessing our shipping methods to ensure that your shipping costs are as low as possible. Ozark Canada does NOT markup shipping costs.

Currently we ship Canada Post Expedited Parcel. Shipping charges are automatically calculated based on the value of your order.  Please note that for some bulky or heavy items, an oversize shipping charge may apply.

 $.01-$9.99 Shipping $16.00

$10.00-$49.99 Shipping $17.00

$50.00-$99.99 Shipping  $22.00

$100.00-$199.99 Shipping $28.00

$200.00 & up Shipping $40.00

 Please contact me for shipping costs outside of Canada.

Returns

ALL RETURNS MUST BE AUTHORIZED.  Please contact us by email at [email protected] for a return authorization number.  This will ensure quick and correct exchanges or credits.  Returns should be handled as soon as possible, items returned after 30 days will be subject to a restocking fee. We do not accept returns beyond 60 days. Returnable items must be in clean, unused condition. Exceptions to this policy are personalized or custom orders, books, close outs and dvds.  Blankets and sheets, must be returned clean and unused. WE suggest placing a clean sheet between your horse and the new blanket when testing the fit.  Shortages or damaged items must be reported within three days of receipt.  If any item is defective in workmanship, please return within ten days of receipt.  Sorry, we cannot accept collect returns.  Shipping charges are non-refundable.

Liability

 Ozark Canada and/or it's owner/s assume no responsibility for damages or injuries to persons, animals or properties resulting directly or indirectly from the use/misuse of any products sold by Ozark Canada.